FAQs

Step One: Add items to your shopping bag
Whenever you see an item on Uncle Funky's Daughter that you are interested in buying, click on the item photograph and a page dedicated to that item will display. You should see an 'add to bag' icon just below the item description. Choose the color, size, and/or quantity you prefer from this menu, and then click on the 'add to bag' icon. After you put an item in your shopping bag you can either proceed to checkout and purchase the product or continue shopping. You can add as many products to your bag as you like.

Step Two: Checkout
When you decide to buy the items in your bag, click on 'Shopping Bag', located on the upper right-hand of every page on our site. This will begin the checkout process. The first page you see will allow you to modify the quantity of an item or to remove any item from your bag. In the next series of pages, you will be asked to type information that will let us know where to send the order, how to send it, and how you intend to pay for it. The checkout sequence should take less than two minutes for first-time customers. When your order is received successfully, you will receive an order received confirmation on the final page of checkout. 

If you have technical difficulties with purchasing online or have questions not covered online, please email customer.service@unclefunkysdaughter.com.

We have taken many precautions to ensure that shopping at unclefunkysdaughter.com is safe and secure. We use the industry-standard SSL (Secure Socket Layer) to ensure that all credit card transactions are secure. The SSL system encrypts the information you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information. Please remember that you play a valuable part in security as well. After you have finished using our site, you should log off and exit your browser so no unauthorized persons can use our site with your name and account information.

Uncle Funky's Daughter accepts Visa, MasterCard, American Express, Discover and PayPal.

Customers can choose from a variety of options for shipping. For orders under $75, we partner with United States Postal Service (USPS) Priority Mail and FedEx to ship our products to you. For general customer orders over $75, customers may select our FREE SHIPPING option. *FREE SHIPPING is not available for wholesale orders unless they are over $5,000.  

To check on the status of an order you placed, you can log onto your account at any time. Alternatively, please e-mail customer.service@unclefunkysdaughter.com, and please include your full name and order number in your e-mail.

There are three factors that affect when you will receive your order: The time it takes for the product to leave our warehouse, and the time it takes for your order to be shipped by the carrier. All orders shipping via USPS are shipped within 2-3 business days if received before 12:00 PM CST. All orders shipped via FedEx are shipped within 2-3 business days if received before 4:00 PM CST. 

Orders placed on the weekend are processed and shipped within 2 business days. Once your order leaves our warehouse, the time it takes FedEx or USPS to deliver your order will depend on the type of shipping service you have selected.  USPS shipments typically arrive within 1 - 3 days. FedEx shipments typically arrive between 2 - 4 days. 

During a Sale there is always a higher volume of orders, which causes longer than normal processing and shipping times. Please allow 5-7 business days for processing and 3-4 business days for shipping. 

The Uncle Funky's Daughter Return Policy

At Uncle Funky’s Daughter, we want you to love every item you purchase. However, we understand that sometimes things don’t work out. If you need to return an item, please review the following policy to ensure a smooth return process.

Eligible Returns

We gladly accept returns on apparel that is unworn, unused, and in its original condition and packaging.

Return Request Process

1. Contact Us: Submit your return request within 5 business days of receiving your order by emailing customer.service@unclefunkysdaughter.com.
2. Wait for Approval: All returns require prior approval. Once approved, you will receive detailed instructions.
3. Ship Promptly: Approved returns must be received within 5 business days of receiving approval. Late returns may be refused.

Note: All return shipping costs are the responsibility of the customer. Uncle Funky’s Daughter is not liable for shipping delays or lost packages.

Non-Returnable Items

Due to health, safety, and quality standards, we cannot accept returns on the following:

• Hair care products (due to perishability and contamination risks)
• Any item that is used, worn, damaged, or missing parts
• Items returned after the return deadline
• Any product submitted without prior return authorization

Restocking Fee & Return Deadlines

• Returns received after 10 business days from your original delivery date may be subject to a 50% restocking fee.
• No returns will be accepted after 15 days from the delivery date.

Packaging & Shipping Guidelines

Items must be returned prepaid and securely wrapped in their original packaging.
Ensure the item is in original, unworn, and undamaged condition.
We highly recommend using a shipping service that offers tracking and insurance. We are not responsible for lost or damaged return shipments.

Refund Details

Once your return is received and approved, a refund will be issued to the original form of payment only.
Please allow 1–2 billing cycles for the refund to appear on your statement.

You must provide an accurate shipping address and be available to receive your shipments. Undeliverable attempts and returned shipments will incur re-shipment charges. 

Uncle Funky's Daughter

10688 Haddington Drive

Houston, TX 77043

We want to make sure you receive your Funky Good Stuff, so all Funky Junkies must provide an accurate shipping address. Please be certain your address is correct before finalizing your order. We are unable to make address adjustments unless notified in writing, so if you entered the wrong address, you can email the correct shipping address to customer.service@unclefunkysdaughter.com before your order is shipped and we’d be happy to get that updated. Once shipped, we will not be responsible for the order shipping to the wrong address.

If a package is returned to Uncle Funky’s Daughter due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not available for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost.

Uncle Funky’s Daughter is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer. We are also unable to provide a refund if any part of the address is incorrect.

There are occasions when goodies may go missing. To help avoid that when completing an order, all Funky Junkies must provide a safe and accurate address for delivery. Once an order has shipped, Uncle Funky’s Daughter cannot be held responsible for a lost or stolen package that has a confirmed delivery to the address entered for an order.

Should you find yourself in this unfortunate situation, please contact customer.service@unclefunkysdaughter.com. We will be happy to assist by sharing carrier details, such as delivery confirmation, order delivery address, date of delivery, and tracking information for the customer to investigate with the carrier. We are also happy to file a claim on your behalf with the carrier. Unfortunately, we are unable to provide any refunds or re-ship a package until a full investigation has been completed by the carrier.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pickup at the holding facility.

We have all seen how carriers love to toss boxes around when handling packages and it’s unfortunate they can’t strap them in with a seat belt to keep our precious cargo from bouncing around. In the instance of you receiving damaged or defective Funky Good Stuff, we will be happy to assist you by replacing the damaged or defective product(s).

Please contact Uncle Funky’s Daughter at customer.service@unclefunkysdaughter.com and submit photo images of the damaged or defective product(s) for further assistance.

Our product line was founded out of customer necessity. Textured hair customers desire superior product performance without sacrificing natural ingredients and our products offer both.

No. All Uncle Funky’s Daughter products are only tested on people. The Uncle Funky’s Daughter Corporation is a proud member of PETA and is thoroughly committed to the eradication of animal testing.

Our products are formulated exclusively for the textured hair care market - kinky, wavy, and curly textures. They are paraben-free, developed with the most natural, organic ingredients possible, and are never tested on animals.

Curly Magic works best on hair that is curly when it’s wet. The product is NOT a chemical and will not alter the texture of your hair. It will add shine, eliminate frizz, define, elongate, and provide a firm hold to your curls.

Funky Fact: If your hair is curly when it’s wet, but dries more like a kinky fro, Curly Magic will lock in that curly look all day.

We partner with national businesses that share our love for holistic hair care, respect for individuality, and passion for premium, natural products. To become a part of this funky revolution, get the ball rolling right here.